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Exchange Operations

How can I change my order? 
In order to carry out the exchange process, fill in the return section at the back of your waybill with a sample of the waybill. Company name : Ekrem Uyanık Ayakkabı Deri Ürünleri Tekstil Gıda Sanayi ve Ticaret LTD.ŞTİ” ( LİBERO AYAKKABI ) Fevzi Çakmak mah. Medcezir cad. No:22 Karatay/Konya to that address you can send with MNG cargo.

Can I change the size/number of products instead of returns? 
7 days after your order has been shipped, If the size or number you want is available in our stocks, you can change it. For products that are not available in stocks, a refund is made instead of a replacement.

Which products can I exchange? 
The packaging of the product you want to exchange is undamaged, unused (except for trial use); the barcode must be unharmed, not broken. You should send the product/products you want to exchange, with the original box and all accessories.

In how many days can I change my products?

You can change with in 14 days. To which address will I send for exchange?

Our Address: Fevziçakmak Mah. Medcezir Cad. No: 22 Karatay / KONYA

Will I pay the shipping fee for the exchange of my products? 

Cargo costs of the exchange product transactions belong to the buyer.

How long does the product change take place? 
All transactions related to the product you are exchanging are started within 48 hours after your product reaches our warehouse and is concluded within 1 week. All information about the exchange process is done by sending an SMS to your registered phone number and an e-mail to your e-mail address.

How can I track my completed product exchange processes on the site? 
You can follow your changes, in liberoayakkabi.com from the "My Orders" section.

Can we change the products I have ordered? )
You can change the shopping made on liberoayakkabi.com . If the product you want to change does not have a size, Instead of an exchange, You can extradite, you may order again any product you want.