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Refunds

How can I return my order? 
In order to carry out the return process, fill in the return section at the back of your waybill with a sample of the waybill. Company name : Ekrem Uyanık Ayakkabı Deri Ürünleri Tekstil Gıda Sanayi ve Ticaret LTD.ŞTİ” ( LİBERO AYAKKABI ) Fevzi Çakmak mah. Medcezir cad. No:22 Karatay/Konya to that address you can send with MNG cargo.

Can I change the size/number of products instead of returns? )
7 days after your order has been shipped, If the size or number you want is available in our stocks, you can change it. For products that are not available in stocks, a refund is made instead of a replacement.

Which products can I return? 

The packaging of the product you want to return is undamaged, unused (except for trial use); the barcode must be unharmed, not broken. You should send the product/products you want to exchange, with the original box and all accessories.

In how many days can I return my products?

You can return your order within 14 days.

To which address will I send for return?

Our Address: Fevziçakmak Mah. Medcezir Cad. No: 22 Karatay / KONYA

Will I pay the shipping fee for the return of my products? 
If you send a counter payment from MNG Kargo branches we have contracted with, the shipping costs of the return transactions belong to Libero Shoes.

• How long will the product price be refunded? 
All transactions related to the product you returned are started within 48 hours after your product arrives at our warehouse and concluded within 1 week. All notifications regarding the return process are made by sending an SMS to your registered phone number and an e-mail to your e-mail address. The period of reflection of your return amount on your statement varies from bank to bank.

• How can I track my completed returns through the site? 
You can follow your returns, in liberoayakkabi.com from the "My Orders" section.

• How is the product I bought with the installment payment option returned? 
The entire amount of the product you bought with the installment payment option, will be returned to your credit card. The refund of your refund will be reflected in your card in installments by your bank.

Can I get my refund amount as a gift voucher instead of returning it to my credit
card? 
In the email we are sending about your return you can use the gift voucher in your desired shopping.
You can use your gift voucher without any time limit in your shopping.

Can I use the refund gift voucher with other gift vouchers? 
You can combine the refund voucher with your other gift vouchers.

I want to return the order I placed using a gift voucher. Can I use my gift voucher
again? 
When you return the order you created with the gift voucher, Your refund will be reflected in your credit card within 24 hours. The gift voucher cannot be used a second time.

Can I cancel my order? 
You can cancel your order by sending us a message from the Contact section of our web site or by contacting our call center on 0850 241 87 02. Your refund price will be reflected on your credit card within 24 hours. The period of reflection of the banks to the accounts varies.